Privacy Policy – Stirchley Grange Bistro

Last Updated: 10-07-2025

Stirchley Grange Bistro (“we,” “us,” or “our”) is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you interact with our website or our food and catering services.

By using our website or providing your details, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following types of information:

Personal Information

  • Name
  • Contact details (email address, phone number)
  • Booking or reservation details
  • Dietary preferences or requirements (if provided)
  • Payment details (when making pre-orders or event bookings)

Technical Information

  • IP address
  • Browser type and version
  • Device and operating system
  • Interaction with the website (e.g. pages visited, time spent)

Service Interaction Data

  • Customer feedback or reviews
  • Communication records (e.g. emails, messages, or calls)

How We Use Your Information

We use your information to:

  • Manage bookings, reservations, and event enquiries
  • Respond to customer queries or feedback
  • Process payments for pre-orders or special events
  • Improve our services and customer experience
  • Send updates or promotional offers (only if consent is given)
  • Comply with legal or food safety obligations

Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: For marketing communications or where you choose to share additional information (e.g. dietary needs)
  • Contractual Obligation: To fulfil your reservation, event order, or enquiry
  • Legal Compliance: To meet legal, food safety, or public health requirements
  • Legitimate Interests: To manage and improve our services and respond to customer needs

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Trusted service providers (e.g., booking platforms, payment processors, or delivery services)
  • Regulatory bodies if legally required (e.g., food safety authorities, law enforcement)
  • IT and hosting providers that securely store our website data

All third parties are required to respect the confidentiality and security of your information.

Data Security

We take reasonable steps to protect your personal data from unauthorised access, alteration, or loss. This includes:

  • Secure online systems
  • Restricted internal access
  • Encrypted storage where appropriate

However, no transmission method is completely secure. If you suspect a data issue, please contact us immediately.

Data Retention

We retain your data only as long as needed for the purpose it was collected. This may include:

  • Keeping order or booking details for up to 6 years (for accounting or legal reasons)
  • Retaining communication records for customer service follow-up
  • Anonymising or securely deleting data when no longer necessary

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data where appropriate
  • Restrict or object to certain types of processing
  • Withdraw consent at any time, where applicable
  • Request portability of your data to another service provider (where feasible)

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions or concerns about how we handle your data, please contact:

Stirchley Grange Bistro
The Bistro, Stirchley House
Grange Avenue, Stirchley
Telford, TF3 1AA
United Kingdom

Phone: 07827 316001

Website: http://167.99.198.91/